Customer Service Manager
Full time, Management
About the position
Due to an internal promotion, we are currently seeking a highly skilled and motivated Customer Service Manager. We want to harness your passion, innovation and creativity to lead a team of 9 Customer Service Officers as we continue to expand our Healthcare supply chain operation.
As part of the site leadership team, you will be an exceptional Manager who can set a benchmark, develop a team and take on the challenge to ensure every customer receives exceptional service, every time.
The Customer Service department is a busy and dynamic hub, ensuring excellent customer service whilst coordinating stock & order management, pricing & master data, quality assurance requirements and warehousing and transport arrangements. To be successful you will have proven experience at this level or in a similar role and possess a proven track record of navigating SAP.
Reporting to the General Manager, the successful applicant will be responsible for:
Participating and committing to Safety Standards and COR requirements at all times;
Develop solid KPIs and present innovative ways to track and report on these
Managing the accurate entry of orders and ensuring communication to all departments involved in the processing of orders to ensure KPIs and service levels are exceeded
Handling customer complaints and resolving their issues in a timely manner whilst ensuring your team are trained to deal with a variety of scenarios
Confidently managing customer expectations by liaising with quality, operations and end customers to ensure a collective approach to out of cycle requests
Providing leadership to your team and developing your staff to exceed expectations for operations and our customers
The successful applicant will possess the following:
Advanced experience using SAP is essential
Previous experience managing a team within a healthcare/pharmaceutical environment
Excellent written and verbal communication skills
Intermediate Microsoft Word, Excel and Outlook
A commitment to the Linfox Safety standards and values
Ability to proactively problem solve and provide continuous improvement suggestions
Sound like you? Please click the apply button to submit your application and resume.
You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
To find out more about opportunities at Linfox, visit www.linfox.com/careers
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