Careers at Linfox

Here at Linfox, we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government, and defence. Shape the future of logistics with industry leading innovations in safety, sustainability, and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

As the End User Compute Specialist, you’ll play a critical role in supporting and maintaining Linfox’s internal users and IT infrastructure. You’ll provide hands-on support for COTS applications, networks, operating systems, and hardware, responding to a variety of technical issues and requests. Your work will ensure optimal system performance and superior customer satisfaction across the business.

This role is based out of our office in Willawong in Queensland.

Other duties and responsibilities include but are not limited to:

• Delivering timely and effective repairs, as well as training end-users for optimal system use
• Managing and supporting end-users, service technicians, and technical professionals
• Handling Service Desk Level 2 incident resolutions and escalations
• Managing 3rd party service providers for break-fix support
• Maintaining inventory control of IT equipment and systems
• Participating in project work and providing VIP end-user support
• Occasional travel to sites and interstate (with some after-hours work), so you’ll need your own car and a valid driver’s license to get to different locations when required

Are you the one?

You’re a resourceful IT professional with a passion for customer service and technical excellence. You thrive in a fast-paced environment, communicate clearly, and enjoy solving complex problems.

The ideal candidate can demonstrate:

• Bachelor’s degree in Technology or similar qualification
• 2–6 years’ experience in Service Desk and end-user support
• 1–2 years’ IT field support experience
• Strong knowledge of Microsoft systems (Windows 10/11, M365), Active Directory, Intune, and SCCM
• Excellent communication, people management, and relationship skills
• Experience managing 3rd party service providers and large-scale user issues
• Proven ability to manage multiple projects with tight deadlines

Competencies:

• Strong technical troubleshooting
• Excellent customer service
• Clear communication
• Teamwork and collaboration
• Integrity and reliability

Why join Linfox?

At Linfox, we are passionate about creating an inclusive and high-performing workplace where everyone can thrive. We welcome and encourage applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from diverse genders and identities.

Sounds like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers

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