Key Account Manager - Intermodal
Full time, Management
About the position
Linfox requires a customer focused manager with a sound knowledge of transport operations to provide support, guidance and exceptional service to our customers who currently use the Road, Rail and Coastal interstate transport networks within Intermodal.
The purpose of this role is to retain, grow and service customers in accordance with the business strategy ensuring relationships are profitable and sustainable. This role also has a very important function to connect our customers to our internal stakeholders to ensure a flow of communication is maintained and to ensure that Linfox provides exceptional service.
Reporting to the National Account Manager - Intermodal the successful applicant will be responsible for:
Participating and committing to Safety Standards and COR requirements at all times
Developing exceptional relationships based on integrity and service with both internal and external stakeholders
Understanding customer requirements through regular contact to ensure that contract obligations and service standards are not only met but exceeded
Creating opportunities to grow the services we provide by tailoring solutions to client needs and staying ahead of market trends and opportunities to add value across all areas of transport solutions
Participating and/or leading contract negotiations in the best interest of the business and involving key stakeholders as required
Develop and guide the implementation of account specific business plans to provide a framework for continual improvement and growth opportunities.
Reviewing operational services in line with terms of business to ensure scope creep is managed and opportunities for added services are capitalised upon
The successful applicant will possess the following:
Bachelor's Degree in Business/Supply Chain or related field.
Extensive proven experience in a business/supply chain operation. Experience in a fast paced multi customer environment.
Ability to build relationships and develop an understanding of both internal and external customer needs
Basic understanding of revenue models, rate cards, P/L, and cost-to-serve
Ability to communicate and influence effectively at all levels whilst maintaining a professional and friendly approach
Excellent written and verbal communication and reporting skills
You will be required to meet Linfox's employment criteria which will include but not be limited to a Criminal History Check and full medical with a drug and alcohol test .
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